Privacy Policy - Roomigo

1. Introduction

Welcome to Roomigo. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our room rental app.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and user IDs for account creation and management
• Location Data: Approximate and precise location to show nearby properties and for map functionality
• Financial Information: Payment information for processing transactions through Paymob payment gateway
• Communication Data: In-app messages between users for property inquiries
• Usage Data: App interactions, search history, and preferences for improving user experience
• Photos: Property images and profile pictures uploaded by users
• Files and Documents: Identity verification documents for account validation
• Technical Data: Device information, crash logs, and diagnostics for app functionality and security

3. How We Use Information

We use your information for:

• App Functionality: Enable core features, authenticate users, and provide rental services
• Account Management: Create and manage user accounts, verify credentials and identity
• Personalization: Customize your experience with relevant property recommendations
• Communication: Send notifications about messages, updates, and important security information
• Security: Prevent fraud, ensure platform safety, and comply with legal requirements
• Improvement: Analyze app performance and enhance user experience

4. Information Sharing

We share your information only in limited circumstances:

• Payment Processing: We share payment information with Paymob (our payment processor) to handle transactions securely
• Push Notifications: We share device IDs with Firebase to send notifications about messages and app updates
• Service Providers: We may share data with trusted service providers who help us operate the app
• Legal Requirements: We may disclose information to comply with legal obligations or protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

• All data transmission is encrypted in transit using HTTPS and TLS protocols
• Personal information is stored securely on protected servers
• Payment information is handled by PCI-compliant payment processors
• We regularly review and update our security practices
• Access to personal data is restricted to authorized personnel only

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Opt-out of non-essential communications
• Control location data sharing in your device settings
• Request a copy of your data

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and fulfill the purposes outlined in this policy
• Comply with legal obligations and resolve disputes
• Maintain business records for accounting and legal purposes

8. Location Data

We collect location data to:

• Show properties near your current location
• Provide accurate directions to properties
• Customize search results based on your area
• Display properties on interactive maps

Location sharing is optional and can be controlled through your device settings.

9. Children's Privacy

Roomigo is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes through the app or by email. Your continued use of the app after changes become effective constitutes acceptance of the updated policy.